This fee overview page outlines the standard fee structure for Julep merchant services. Specific pricing, individual transaction processing rates, and account limits vary by deployment and are formally defined in your specific Order Form or Merchant Agreement.

Platform & Core Services

  • Platform Processing Fee: A blended payment-processing rate consisting of a percentage of the final captured transaction total (including sale amount, applicable taxes, and tips) plus a fixed per-transaction fee. Specific rates are established in your Order Form.

  • Monthly Software / SaaS Fee: Subject to Agreement

  • Interchange & Card-Network Dues: Included within the Platform Processing Fee; you will not be separately billed for ordinary interchange, card-brand surcharges, or cross-border fees.

Standard Merchant Fees

The following fixed fees apply across standard accounts upon the occurrence of specific triggering events, unless otherwise noted in your individual agreement:

  • Standard Next-Day ACH Payout Fee - Per payout instruction to your bank account $0.50

  • Same-Day ACH Payout Fee - Per expedited payout instruction (when available/approved) Subject to Agreement

  • Chargeback Notification Fee - Per notification received regarding a cardholder dispute $30.00

  • Chargeback Inquiry Fee - Per formal inquiry request received regarding a transaction $30.00

  • Overdue PCI Compliance Form Fee - Per month for incomplete or overdue PCI compliance documentation $35.00

*Note: A Chargeback Inquiry Fee and Chargeback Notification Fee may both apply to the same underlying transaction if both steps occur during a payment dispute process.

Additional Operational Terms & Responsibilities

  • Net Settlement: Fees and authorized deductions are automatically withheld from net sales proceeds prior to payout settlement.

  • Non-Refundable Processing Fees: Platform processing fees associated with captured transactions remain non-refundable in the event of subsequent refunds, voids, or chargebacks.

  • Merchant Liabilities: Merchants remain responsible for refunded purchase principal, chargebacks, fraudulent transactions, unpaid customer balances, and any fines or penalties resulting from merchant non-compliance or loss/damage to loaned equipment beyond normal wear.

For exact rates, active processing volumes, and terms specific to your venue, please refer to your executed Order Form or contact support at info@gojulep.com.